How do I create an account?

Click on the “Sign Up” or “Create Account” button on the homepage and fill in the required information. You’ll need to provide a valid email address and create a password.

What if I forget my password?

Click on the “Forgot Password” link on the login page and follow the instructions to reset your password via email.

How do I view my order history?

Log in to your account and click on “My Orders” in your account dashboard.

How do I modify or cancel my order?

Contact us immediately. We cannot guarantee changes or cancellations once the order has been processed or shipped.

What payment methods do you accept?

• Credit and debit cards (Visa, MasterCard, American Express)
• PayPal
• Apple Pay, Google Pay

Can I use multiple payment methods for one order?

No, we only accept one form of payment per order.

Is my payment information secure?

Yes, we use secure encryption technology (SSL) to protect your personal and payment information. For more details, please see our Privacy Policy.

What should I do if my payment is declined?

• Verify that your payment details are correct.
• Ensure your card hasn’t expired.
• Contact your bank or card issuer for more information.

If you still encounter issues, please contact our customer service team.

Will I be charged sales tax?

Sales tax is applied based on your shipping location and applicable local laws. The tax amount will be displayed at checkout before you finalize your purchase.

How much does shipping cost?

Shipping costs are calculated based on the delivery address, shipping method, and the weight of your order. Exact shipping costs will be displayed at checkout.

What shipping options are available?

• Standard Shipping (5-7 business days)
• International Shipping (varies by location)

Do you ship internationally?

Yes, we ship to most countries worldwide. Additional customs duties, taxes, or fees may apply to international orders, and delivery times may vary based on location. Check our Shipping Information Page for details.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can also track your order by logging into your account and viewing your order history.

What if my package is delayed?

If your package is delayed, check your tracking information. For further assistance, contact our customer service team, and we will help resolve any issues.

What happens if I’m not home when my package arrives?

The shipping carrier may leave the package at your doorstep or a secure location, or you may need to pick it up from the nearest post office or arrange for redelivery.

What is your return policy?

We accept returns within 60 days of delivery for a full refund or exchange. The product must be in its original condition, unused, and in the original packaging. Some items, such as [non-refundable items], are not eligible for returns.

How do I return an item?

1. Contact our customer service team to initiate the return process.
2. Pack the item securely and include your order number.
3. Ship the item back to us using the provided return label.

How long does it take to process a refund?

Once we receive the returned item, it can take up to 7 business days to process your refund. The refund will be issued to the original payment method.

Are there any restocking fees?

We do not charge restocking fees unless otherwise noted. Shipping fees, however, are non-refundable.

What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, contact our customer service team within 7 days of receiving your order. We will assist you with a return or exchange, free of charge.

Can I exchange an item?

Yes, you can exchange an item by following the return process. Once the returned item is received, we will send you the replacement.

How do I know if a product is in stock?

Product availability is displayed on each product page. If an item is out of stock, you can sign up for an email notification to be alerted when it’s back in stock.

Can I pre-order out-of-stock items?

We occasionally offer pre-orders for certain products. If available, the pre-order option will be listed on the product page along with the estimated shipping date.

Are the product images accurate?

We strive to provide accurate product images and descriptions. However, colors may vary slightly due to monitor settings. If you are unsure about a product, please contact our customer service team for more details.

How do I use a discount code?

Enter the code at checkout in the “Discount Code” field. The discount will be applied before payment. Only one discount code can be used per order.

Can I apply multiple discounts on one order?

No, only one discount or promotional code can be applied per order.

How do you protect my personal information?

We use industry-standard security measures, including SSL encryption, to protect your personal and payment information. For more details, please refer to our Privacy Policy.

Will my information be shared with third parties?

We DO NOT share your personal information with third parties, except as required to process your order (e.g., shipping carriers). Please review our Privacy Policy for more information.

Do you use cookies?

Yes, we use cookies to enhance your browsing experience and improve our services. You can control your cookie preferences in your browser settings.

If your question isn’t answered here, feel free to reach out to our customer service team at [email protected]. We’re happy to help!