Privacy Policy
Effective Date: 09/30/2024
At Chenem (”we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Chenem (the “Site”) or make a purchase from us.
Please read this Privacy Policy carefully. By accessing or using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not access or use the Site.
1. Information We Collect
Personal Information: We may collect personal information that you voluntarily provide when you:
- Create an Account: Name, email, phone number, payment details (when you create an account or make a purchase).
- Make a Purchase: Payment information (e.g., credit/debit card details), Order history
- Subscribe to Communications: Email address for newsletters or promotions
- Contact Customer Support: Name, email, phone number, Any additional information you choose to provide
Automatically Collected Information: When you visit the Site, we may automatically collect
- Device and Usage Information: Date and time of access, Operating system, Browser type, IP address, device information for security and performance monitoring.
- Cookies and Similar Technologies: We use cookies to enhance your experience, analyze site performance, and deliver personalized content.
How We Use Your Information
- Processing Transactions: To process payments and fulfill orders, To provide order confirmations and receipts
- Account Management: To create and manage your account, To authenticate your identity and provide customer support
- Communication: To send updates, newsletters, and marketing materials (you may opt-out at any time), To respond to inquiries and feedback
- Website Improvements: To enhance functionality and user experience.
- Personalization: To recommend products or services that may interest you, To tailor content and advertisements
- Legal Compliance and Security: To comply with legal obligations, To prevent fraudulent transactions and monitor against theft
Disclosure of Your Information
- Service Providers: Payment processors, delivery services, etc.
- Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
- Business Transfers: If we merge, acquire, or sell assets.
- Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
Security of Your Information
We implement advanced security measures, including:
- SSL encryption for secure data transfer.
- Regular system audits and monitoring.
- Access control protocols to safeguard data.
While we take every precaution, no system is completely foolproof.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have data protection laws different from those in your country.
By using our Site or providing us with your information, you consent to the transfer of your personal information to other countries.
Children’s Privacy
Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13 years old. If you believe we have collected such information, please contact us to have it removed
Your Rights and Choices
- Access and Correction: You can request changes or removal of your personal data.
- Unsubscribe: Opt-out of marketing emails.
- Cookie Preferences: Manage cookies through your browser settings.
Cookies and Tracking Technologies
We use cookies to enhance functionality and analyze traffic. You can manage your cookie preferences through your browser settings. Disabling cookies may affect website performance.
Policy Changes
We may update this policy periodically. Any significant changes will be communicated via email or a notice on our website.
Contact Us
If you have any questions or concerns about our privacy practices, contact us at:
- Email: [email protected]
- Phone: +281-786-3976
Consent
By using our Site, you consent to our collection and use of your personal information as described in this Privacy Policy.