Last Updated: [09/30/2024]

By using Chenem (the “Site”), you agree to follow and be bound by the following terms and conditions (“Terms”). Please read them carefully. If you do not agree with any part of these Terms, please do not use our Site or services. These Terms govern your use of the Site and all transactions, communications, and interactions with the Company.

1. Privacy

Please review our Privacy Policy, which also governs your use of the Site, to understand our practices related to how we collect, use, and protect your information. By using the Site, you agree to the practices described in the Privacy Policy.

2. Electronic Communications

When you use our Site, send emails, or communicate electronically with us, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that such communications be in writing.

3. User Accounts

To use certain features of our Site, you may need to create an account. You are responsible for maintaining the confidentiality of your account information, including your password, and for any and all activities conducted through your account.

• Account Eligibility: You must be at least 13 years old to create an account and make purchases. If you are under 13, you may only use the Site with the involvement of a parent or guardian.
• Account Responsibility: You agree to provide accurate and complete information when creating your account and to update your information as necessary. You are solely responsible for all actions taken under your account.

4. User Responsibilities

Chenem grants you a limited, non-exclusive, non-transferable, and revocable license to access and make personal use of this Site. This license does not include:

• The resale or commercial use of any product listings or content.
• Any collection and use of product descriptions, images, or prices for commercial purposes.
• Any downloading or copying of account information for the benefit of another merchant.
• Any use of data mining, robots, or similar data gathering and extraction tools.

5. Product Information

We make every effort to display products accurately, but we do not guarantee that product descriptions, images, colors, or pricing are accurate, complete, or error-free.

Categories: We offer products in the following categories

• Men: Clothing, accessories.
• Women: Clothing, accessories
• Kids: Clothing, toys
• Home Décor: Décor items
• Gadgets: Electronics & Tools

Product Availability: We strive to ensure that our products are available at the time of order placement, but we do not guarantee product availability. If a product is out of stock, we will notify you and offer alternatives, if available.

6. Pricing and Payment

• Pricing: All prices are listed in US Dollar ($). We aim to ensure accurate pricing information, but errors may occur. In the event of a pricing error, we reserve the right to cancel orders placed at the incorrect price
• Payment Methods: We accept major credit cards (Visa, MasterCard, American Express), PayPal, Google Pay and Apple Pay.
• Order Confirmation: You will receive an order confirmation via email upon successful placement of your order. However, your order is not confirmed until we have verified and accepted it.

7. Shipping and Delivery

• Shipping Costs: Shipping costs depend on your location, shipping method, and the weight of the order. Shipping costs will be calculated and displayed at checkout.
• Delivery Times: We aim to ship orders as quickly as possible. Estimated delivery times:
  • Domestic Standard Shipping: [3 - 7 business days]
  • International Shipping: [varies by location]
• Order Tracking: Once your order is shipped, you will receive a tracking number. You can monitor the status of your order through the shipping carrier's tracking system

8. Returns, Refunds, and Exchanges

• Returns Policy: We accept returns within 60 days of delivery, provided the items are unused, in their original packaging, and include all tags.
  • Clothing (Men, Women, Kids): Must be unworn and returned in original condition with tags.
  • Home Décor Items: Must be in new, undamaged condition
  • Gadgets: Must be returned unopened and unused. Opened items may be subject to a restocking fee of 15% or be ineligible for return.
• Refund Process: Refunds will be issued to the original payment method within 7 business days after we receive the returned item
• Exchanges: To exchange an item, you must first return the original item and place a new order for the desired product

9. Product Warranties (Electronics)

All electronic products are covered by a 24-month manufacturer’s warranty, covering manufacturing defects. The warranty does not cover:

• Normal wear and tear.
• Damage caused by misuse or unauthorized modifications.
• Damage caused by accidents, improper use, or negligence.

To file a warranty claim, please contact our customer service team with your order number and details of the defect.

10. Entire Agreement

These Terms of Service constitute the entire agreement between you and Chenem regarding your use of the website, superseding any prior agreements between you and Chenem regarding the website.

11. Intellectual Property

All content on the Site, including text, images, logos, graphics, and software, is the property of Chenem or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from the Site without our express written permission.

12. Third-Party Links

Our Site may contain links to third-party websites that are not owned or controlled by Chenem. We are not responsible for the content, privacy policies, or practices of these third-party sites.

13. Limitation of Liability

To the fullest extent permitted by law, Chenem and its affiliates are not liable for any indirect, incidental, special, or consequential damages arising from the use of our Site or products.

14. Disputes

• Governing Law: These Terms are governed by the laws of Texas, USA, without regard to its conflict of law provisions.
• Dispute Resolution: Any dispute or claim arising out of or relating to these Terms or your use of the Site will be resolved by arbitration in Texas, USA.

15. Site Modifications

We reserve the right to make changes to our Site, policies, and these Terms at any time. Your continued use of the Site following any changes constitutes your acceptance of the revised Terms.

16. Termination

We may terminate or suspend your account and access to the Site if you violate these Terms or engage in any unauthorized activity. Upon termination, you will lose access to your account and any associated data.

17. Miscellaneous

• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
• Entire Agreement: These Terms, along with our Privacy Policy, constitute the entire agreement between you and Chenem regarding your use of the Site.

18. Contact Information

If you have any questions about these Terms, please contact us:

• Email: [email protected]
• Phone: +281-786-3976